No client better showcases Alive Fulfillment’s commitment to customer service and accuracy better than Ferrari North America. Ferrari’s clientele demands nothing short of excellence, and the Ferrari marketing team demands the same of its service partners. In turn, much is expected from Alive’s kitting, assembly, daily order, data management, and customer management services.
Alive Fulfillment account managers work closely with Ferrari to ensure that customers are receiving their personalized, custom loyalty program product in a timely, accurate manner. The Alive online Inventory Management System allows Ferrari staff to monitor orders, manage locations, and check inventory, including the ability to set inventory reorder points with email alerts, set up approvals, and deploy other controls where needed.
As with most Alive clients, the highly customized work performed gives Ferrari the confidence that their customers are being serviced exceptionally, allowing marketing department executives and staff to focus on other goals and outcomes.